Refund Policy

Refund Policy

We understand that travel plans can change, and we’re here to help navigate the refund process as smoothly as possible. This policy outlines how refunds work for bookings made through our platform, including what’s required, what to expect, and any associated fees. Since we work with various airlines and suppliers, their rules largely guide the process.

Ticket Refundability

Most tickets booked through our platform are non-refundable, as set by airline policies. If an airline allows cancellations, you may receive a credit for future travel with the same airline and passenger, subject to the airline’s expiration date. Credits cannot be used past their expiry, and any new bookings using credits may incur additional costs if fares differ.

To cancel a ticket, you must do so before the flight departs—otherwise, cancellations may not be processed. We recommend reaching out to our customer support team to confirm the specific rules for your booking, as airline policies vary. Always check restrictions with our team to avoid surprises.

Cancellation Fees and Refund Eligibility

Here’s a breakdown of how cancellations work based on when you cancel:

Refund Eligibility

We can process a refund request only if:

You submit a cancellation and refund request through our platform, and the ticket’s fare rules allow refunds.

You’re not marked as a “no show” (most suppliers won’t consider refunds for no-show bookings).

We secure a waiver from the airline or supplier to process your cancellation and refund.

Refund Process

Here’s how it works:

• Submit Your Request: Contact our customer support to request a cancellation and refund. You’ll receive an email with a tracking number confirming we’ve received your request. This doesn’t guarantee a refund, just that we’re on it.
• Supplier Review: We’ll work with the relevant supplier (airline, hotel, or car rental company) to request a refund based on their policies. We’ll let you know their decision.
• Processing Time: If approved, refunds typically take 60-90 days to appear on your credit card statement due to supplier processing times and penalties. We can’t provide exact timelines, as it depends on the supplier.

Please note that our original booking service fees are non-refundable.

Suppliers often charge penalties for refunds, and we may add a per-passenger, per-ticket post-ticketing service fee if the refund is approved and permitted by supplier rules.

If the supplier denies the refund, we’ll refund any post-ticketing service fees we charged for the request, but not the original booking fees.

Additional Guidelines

Refunds are only possible if the ticket’s fare rules allow them.

“No show” passengers who miss their flight are typically ineligible for refunds.

Approved refunds usually take up to 21 working days to fully process after supplier approval.

Changes to bookings must be made at least 72 hours before departure, though this varies by airline—check with our team for details.

Amendment fees depend on the airline and booking class.

Contact Us

If you have questions or need help with a refund, contact our customer support team at sales@traveloflights.co.uk.